Customer satisfaction survey

1. Did all staff dealing with your insurance appear competent?*

If you've answered no, please explain why not:

2. Did we accurately identify your insurance demands and needs, and were those demands and needs always paramount?*

If no, please explain why not:

3. Did you feel that we or your insurers took advantage of you in any way?*

If you've answered yes, please explain why:

4. Were you provided with suitable advice, and did that advice take full account of your circumstances?*

If you've answered no, please explain why not:

5. Did we deal with insurance matters quickly, professionally and within agreed timescales?*

If you've answered no, please explain why not:

6. Has the service been as you were led to expect?*

If you've answered no, please explain why not:*

7. Were you provided with clear information about the insurance products offered?*

If you've answered no, please explain why not:*

8. Were you provided with clear advice and recommendations upon receipt of the insurance quotations?*

If you've answered no, please explain why not:*

9. Were our staff polite, courteous and professional at all times?*

If you've answered no, please explain why not:

10. Do you have any other observations about the service provided?*

If you've answered yes, please detail your observations below:

11. Were you satisfied with the overall service you received and would you recommend us to other firms?*

Please provide your contact details below:

Business name:*

Contact name:*

Contact telephone number:

Contact e-mail: